"This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the ......
The third edition of The Public Sector is fully revised and updated to include coverage of the New Public Management. Lane introduces the major concepts, models, and approaches surrounding the public sector within a three-part framework.'
Global Public Management offers a collection of cases illustrating managerial problems and policy situations that managers could face anywhere in the world. These cases are then analyzed by universal scholars and practitioners of public management. The case comments focus on identifying the problem in the case and offering suggestions on how to ......
Are current concepts of leadership appropriate for today's organizations? What will tomorrow's leadership need to be like? Is there a best approach to leadership? With a huge range of definitions and theories of leadership available, the field has become confusing for both students and practitioners alike. This text provides a framework for ......
Are current concepts of leadership appropriate for today's organizations? What will tomorrow's leadership need to be like? Is there a best approach to leadership? With a huge range of definitions and theories of leadership available, the field has become confusing for both students and practitioners alike. This text provides a framework for ......
Click 'Additional Materials' for downloadable sample chapter "George Huber makes an important contribution with profound insights on what the future firm will look like. It will be congruent with its environment. To realize opportunities from continuing advances in science and technology and environmental complexity, the successful firm in the ......
"This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the ......
It will provide students with the skills to be able to converse knowledgeably with IT managers and be able to ask the right questions in order to make a decision about IT.
Management and Measurement of Social Enterprise examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations. Management and Measurement of Social Enterprise looks critically at a range of performance measurements and improvement methods, including: - outcome measurement - using financial ratios for performance comparison - social audit - process benchmarking - externally accredited standards (like 'Investors in People' and ISO 9000) - diagnostic models and other tools from the quality movements - 'balanced scorecards' Rob Paton offers a measured critique of the naive realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic. Through a combination of theory and research, it provides practical solutions to the problem of performance management outside of the private sector. This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
