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Introducing Intercultural Communication

Global Cultures and Contexts
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Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies. Ties key ideas and debates to the reality of intercultural skills and practice. Adds a new chapter on intercultural communication and business. Expands coverage of topical areas such as health and crisis communication and virtual communication in the workplace. Introducing Intercultural Communication is the ideal guide to becoming a critical consumer of information and an effective global citizen. It is essential reading for students of intercultural communication across media and communication studies, and international business and management.
Shuang Liu is Associate Professor in the School of Communication and Arts at the University of Queensland, Australia. She is an internationally recognised intercultural communication expert, specialising in the areas of immigration, acculturation, identity negotiation, particularly in relation to older migrants ageing in a foreign land. Zala Volcic is Senior Lecturer in the School of Media, Film and Journalism at Monash University, Australia. She is an expert in researching in media, digital cultures, nationalism, class, and gender. She has taught at different universities around the world, including Franklin University, Switzerland and Pomona College, USA. Cindy Gallo is is Emeritus Professor in the School of Psychology at The University of Queensland, Australia. She is an internationally renowned senior researcher in intercultural communication, with a special focus on intergroup communication in health context, impact of communication on quality of care, health service delivery, and health promotion.
Intercultural communication in a global community Culture and people Communication and culture Perception and categorization Value orientations and behaviour Identities and subgroups Verbal communication and culture Nonverbal communication and culture Business and culture Immigration and acculturation Intercultural and intergroup relations Media and cultural change Intercultural competence in a global community
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